1. Which payment methods are accepted on your website? We accept a variety of payment methods for your convenience. You can complete your purchase using major debit and credit cards, including Visa, Mastercard, and American Express. We also support mobile payment options such as Apple Pay and Google Pay, alongside recognised digital wallets.
2. What are the shipping and delivery timeframes? We cater to customers across Europe, partnering with priority courier services including DHL, FedEx, and UPS. Order processing requires 2 to 3 working days. Following dispatch, delivery transit typically takes between 3 and 10 working days. To keep you fully informed, automated tracking updates are sent to the email address provided at checkout during key intervals: when your order is dispatched, when it reaches the transit facility, and when it is out for local delivery.
3. How are delivery delays handled? If your package does not arrive within the standard delivery timeframe, please notify us via email. We will immediately open a formal enquiry with the shipping carrier to locate your items. Depending on the objective findings of the investigation, we will issue a full refund or arrange for a replacement item to be dispatched.
4. What is the return policy under European regulations? In compliance with European consumer rights legislation, buyers within Europe retain a statutory 14-day right of withdrawal from the date of delivery to request a return. The item must be in its original condition. To initiate a return under this window, please contact our customer support team.
5. What is the procedure if an item arrives damaged or defective? If your item arrives with any defect or damage, please contact our customer support team via email. Please provide clear photographic evidence of the issue. Once verified, we will arrange a full refund or a replacement item. You are not required to return the damaged item to our warehouse.
6. How can I contact customer services? For any questions regarding your order, payments, or deliveries, you can reach our team at absorbent@aquagripmat.com or by telephone at +40771469545. Our physical corporate office and warehouse address is Str. Prisaca Dornei Nr 6, 032724 București, Romania. We aim to respond to all electronic correspondence within 24 hours.
7. What is the corporate registry information? aquagripmat is operated by KIWI STORES GLOBAL SRL, a legal entity registered in Romania under registration number RO37539978. Our registered corporate headquarters and fulfilment warehouse are located at Str. Prisaca Dornei Nr 6, 032724 București, Romania.