1. Introduction

This document sets out the Privacy Policy for KIWI STORES GLOBAL SRL, trading as aquagripmat, operating the website www.aquagripmat.com. KIWI STORES GLOBAL SRL acts as the Data Controller in accordance with the General Data Protection Regulation (GDPR) and applicable Romanian and European Union laws. We respect your privacy and are committed to safeguarding your personal data when you visit our website or make a purchase from us.

2. Data Controller Information

Company Name: KIWI STORES GLOBAL SRL Trading Name: aquagripmat Company Address & Warehouse: Str. Prisaca Dornei Nr 6, 032724 București, Romania Registration Number: RO37539978 Telephone: +40771469545 Email: absorbent@aquagripmat.com

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity and Contact Data: Includes first name, last name, billing address, delivery address, email address, and telephone number.
  • Financial and Transaction Data: Includes details about payments to and from you, and details of products you have purchased from us.
  • Browsing Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access this website.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To process and deliver your order, including managing payments, fees, and charges.
  • To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website, including troubleshooting, data analysis, and system maintenance.
  • To comply with a legal or regulatory obligation.

5. Payment Processing

All financial transactions on our website are processed by Stripe. When you place an order, Stripe collects your payment information subject to its own privacy policy and strict regulatory compliance standards. KIWI STORES GLOBAL SRL relies on Stripe to handle your payment details; we do not store or process your full credit card numbers or highly sensitive financial credentials within our own systems.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

  • Financial and Transaction Data: Under Romanian accounting and tax regulations, we are legally required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a period of 10 years after they cease being customers for tax auditing purposes.
  • Customer Support Data: Information relating to general inquiries or customer support correspondence will be retained for up to 24 months after the resolution of the matter to maintain consistent service standards.

7. Data Protection Measures

We have put in place appropriate operational and structural measures to safeguard your personal data and to mitigate the risk of it being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We strive to use commercially acceptable means to protect your personal information; however, no method of transmission over the internet or electronic storage is entirely infallible.

8. Your Legal Rights

Under the GDPR and European data protection laws, you have specific rights in relation to your personal data:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact our data compliance team at absorbent@aquagripmat.com. We aim to respond to all legitimate requests within 72 hours.

9. Changes to the Privacy Policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be updated on this page. Please check back frequently to see any updates or changes.

10. Contact Us

For any questions regarding this Privacy Policy or our privacy practices, please reach out to us at absorbent@aquagripmat.com or via post at Str. Prisaca Dornei Nr 6, 032724 București, Romania. We aim to review and address all formal correspondence within 48 hours.