1. GENERAL INFORMATION Welcome to aquagripmat (www.aquagripmat.com). These Terms of Service govern your use of our website and the purchase of our products. This website is operated by KIWI STORES GLOBAL SRL, a company registered in Romania. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

These terms apply to all users of the site, particularly customers residing in Europe, which is our primary target market. Please read these Terms of Service carefully before accessing or using our website.

2. COMPANY DETAILS

  • Company Name: KIWI STORES GLOBAL SRL
  • Brand Name: aquagripmat
  • Registration Number: RO37539978
  • Registered Office & Warehouse Address: Str. Prisaca Dornei Nr 6, 032724 București, Romania
  • Email: absorbent@aquagripmat.com
  • Phone: +40771469545

3. INTELLECTUAL PROPERTY All content included on this website, including but not limited to images featured on the homepage and product pages, text, graphics, and logos, is either original material created by KIWI STORES GLOBAL SRL or utilised from copyright-free sources. We respect intellectual property rights and operate our website following applicable European intellectual property laws.

4. PRODUCTS AND PRICING We offer bathroom mats for sale directly to consumers across Europe. We strive to display the colours and images of our products as accurately as possible; however, we cannot ensure that your computer monitor’s display of any colour will be completely accurate. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

5. SHIPPING AND DELIVERY We are pleased to offer delivery services across Europe. We partner with established carriers including DHL, FedEx, and UPS to deliver your orders.

  • Processing Time: Order processing and fulfilment require 2 to 3 business days.
  • Transit Time: Standard transportation requires 3 to 10 business days.
  • Order Tracking: During key transit milestones (such as order dispatch, arrival at local logistics hubs, and out-for-delivery status), our system will automatically send tracking updates to the email address you provided at checkout.
  • Delays: If your order exceeds the standard estimated transit time, we will initiate a formal investigation with the carrier. Based on the actual findings of this investigation, we will determine an appropriate resolution, which may result in a full refund or a replacement shipment.
  • Risk of Loss: In strict accordance with the European Consumer Rights Directive, the risk of loss or damage to the goods passes to you only when you, or a third party indicated by you (other than the carrier), have acquired physical possession of the goods. The risk remains with us while the goods are in transit with the carrier.

6. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS We abide by European consumer protection laws to ensure your rights are upheld throughout your purchasing journey.

  • Right of Withdrawal: You have the statutory right to withdraw from this contract and return your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods. To exercise this right, you must inform us via email at absorbent@aquagripmat.com.
  • Damaged or Defective Items: If the items you receive are defective or damaged, you may contact our customer support team via email within 14 days of receiving the goods. You must provide clear photographic evidence of the defect or damage in your email. Upon review of the evidence, we will process a full refund or arrange for a replacement. Under these specific circumstances, you are not required to return the damaged item to us.
  • Refund Processing: Approved refunds will be applied to your original method of payment. Processing times for the funds to appear on your statement may vary depending on your financial institution.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

8. LIMITATION OF LIABILITY We do not warrant that the results obtained from the use of the service will be entirely without error. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of any of the services or any products procured using the service, to the maximum extent permitted by applicable European and Romanian law. This does not exclude our liability for matters where it is unlawful to limit liability under statutory consumer protection laws.

9. GOVERNING LAW AND JURISDICTION These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania. Any disputes arising from these terms or your purchase shall be subject to the jurisdiction of the competent courts in București, Romania, without prejudice to any mandatory consumer protection rights applicable in your European country of residence.

10. CONTACT US Questions about the Terms of Service should be sent to us at: Email: absorbent@aquagripmat.com Phone: +40771469545 Address: Str. Prisaca Dornei Nr 6, 032724 București, Romania Operating Support: We aim to respond to all inquiries within 24 hours.