This Shipping and Delivery Policy governs the shipment and delivery of products purchased on www.aquagripmat.com, operated under the corporate entity KIWI STORES GLOBAL SRL, registered in Romania with Fiscal Registration Number RO37539978, at the registered corporate address: Str. Prisaca Dornei Nr 6, 032724 București, Romania.
1. Regional Availability
We offer delivery services exclusively to customers located within the European region. All consignments are managed in cooperation with premium logistical partners, including DHL, FedEx, and UPS Priority services, to facilitate efficient transport networks.
2. Order Handling and Dispatch Timeframes
All completed orders undergo administrative preparation, verification, and handling before leaving our facility. This order processing phase requires 2 to 3 business days. Should any variance or clarification be required regarding your order details, our customer support team will contact you via email within 24 hours.
3. Transit and Delivery Estimation
Following dispatch from our facility, the standard transit timeframe to destinations within Europe is estimated between 3 to 10 business days. Please note that transit durations are estimations provided by the respective logistical carriers and may be subject to regional routing schedules, local logistical constraints, or statutory holidays.
4. Consignment Tracking and Milestones
To maintain thorough transparency regarding the progress of your order, automated status notifications are transmitted directly to the email address provided during checkout at key logistical milestones:
- Order Dispatched: Transmitted immediately upon hand-over to the carrier, containing the official tracking reference;
- Hub Arrival: Transmitted when the consignment reaches the main logistical sorting facility;
- Out for Delivery: Transmitted when the consignment is assigned to the local courier for final delivery.
5. Delivery Enquiries and Delayed Shipments
In instances where a shipment exceeds the standard estimated transit window, a formal enquiry will be opened with the designated carrier network. A comprehensive investigation will be conducted in conjunction with the logistical provider to determine the precise status of the consignment. Based upon the official factual outcome and findings of the carrier’s investigation, we will promptly arrange either a full monetary refund or a replacement consignment dispatch.
6. Fulfillment and Dispatch Origin
To ensure full accountability and inventory management, all items are processed, quality-inspected, and dispatched directly from our registered operational warehouse facility: KIWI STORES GLOBAL SRL Str. Prisaca Dornei Nr 6, 032724 București, Romania
7. Corporate Contact Information
For any logistical enquiries, order tracking support, or corporate clarifications, please refer to our dedicated channels:
- Brand Name: aquagripmat
- Corporate Entity: KIWI STORES GLOBAL SRL
- Registered Office / Warehouse: Str. Prisaca Dornei Nr 6, 032724 București, Romania
- Contact Email: absorbent@aquagripmat.com
- Telephone Support: +40771469545